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Services offered by Espritec

Espritec supplies easy-to-use management software for integrated logistics, transport and shipping, compatible with all Windows operating systems.

Direct dialogue with the help desk

Our expert team are always ready to assist customers, addressing any concerns or helping out in case of difficulty.
Customers can talk directly with Espritec experts, without having to wait for ages on the phone or struggle with an automated attendant or interactive voice response system.
If you need our help, Espritec does not ask you to submit a written request; all you have to do is call and our professional team will be at your service, ready to assist you quickly and directly.

TELEASSISTANCE AND ON-SITE support

Espritec’s team of experienced staff is available to help customers through a remote support service – aimed at resolving any issues connected with the use of Espritec software – or an on-site support service at the customer’s premises.
Highly trained, flexible and dynamic, Espritec’s team builds strong collaborative relationships with its customers.

Restricted area

To maximise the efficiency, Espritec offers customers access to a restricted area of the website where they can download software updates and new report formats. Regulatory updates and functional improvements keep the software in line with business and technology developments.  In a constantly evolving market, where everything changes so quickly, Espritec allows companies to keep pace with their needs.

Product demo and pre-analysis

Espritec proves its worth with potential customers right from the start: a product demo and pre-analysis are just a couple of examples of the services offered.
A team of expert consultants are at your disposal to answer any questions you may have, analyse the specific needs of your company and, if necessary, adapt the standard version of the Espritec software.

Software operating lease

Espritec offers customers a software leasing service, with all of the relative benefits, including maintenance and services.

Cloud services

Espritec offers cloud services that can be customised to meet our customers’ needs. The main benefits for the customer are:

  • Increased efficiency: the service offers use of a virtual server through any type of personal computer and an Internet connection. This offers extremely easy, remote access to Espritec.
  • Support for growth: Espritec’s cloud solutions adapt to the IT needs of customers in real time; resources can easily be increased or decreased by sending a support ticket to Espritec.
  • Reduction in costs: the use of virtual tools will help the company to save energy;
  • The virtual server is designed to offer an intrinsic high reliability factor, thus preventing doubling up of costs related to clustering.